New features

JCMA update to due Forge migration

With this release, Time to SLA for Jira On-Prem now requires the latest version when using Jira Cloud Migration Assistant (JCMA) to migrate to Cloud.

What this means for you

• If you plan to migrate to Jira Cloud using JCMA, you must upgrade Time to SLA on-premises to this latest version.
• Earlier on-prem versions will not support JCMA-based Cloud migrations for Time to SLA.

New features

JCMA update to due Forge migration

With this release, Time to SLA for Jira On-Prem now requires the latest version when using Jira Cloud Migration Assistant (JCMA) to migrate to Cloud.

What this means for you

• If you plan to migrate to Jira Cloud using JCMA, you must upgrade Time to SLA on-premises to this latest version.
• Earlier on-prem versions will not support JCMA-based Cloud migrations for Time to SLA.

New features

JCMA update to due Forge migration

With this release, Time to SLA for Jira On-Prem now requires the latest version when using Jira Cloud Migration Assistant (JCMA) to migrate to Cloud.

What this means for you

• If you plan to migrate to Jira Cloud using JCMA, you must upgrade Time to SLA on-premises to this latest version.
• Earlier on-prem versions will not support JCMA-based Cloud migrations for Time to SLA.

New features

JCMA update to due Forge migration

With this release, Time to SLA for Jira On-Prem now requires the latest version when using Jira Cloud Migration Assistant (JCMA) to migrate to Cloud.

What this means for you

• If you plan to migrate to Jira Cloud using JCMA, you must upgrade Time to SLA on-premises to this latest version.
• Earlier on-prem versions will not support JCMA-based Cloud migrations for Time to SLA.

Enhancements

JCMA enhancements

• Fixed multiple bugs encountered during JCMA migration.
• Added support for project-based Issue SLA Data migration.
• Delivered memory and performance optimizations for smoother migration operations.

Bug fixes

The following bugs are fixed in this release:

UI and display

• Removed the SLA prefix from the SLA panel for a cleaner interface.
• Fixed an issue where clicking on the chart in Status and Duration Reports returned a blank screen.
• Corrected the alignment of negative SLA values in report exports; values now display properly within the cell.

Recalculation

• Fixed an NPE error occurring during recalculation.
• Improved fail-safe error handling for the recalculation sub-executer.
• Resolved an issue where the SLA Start Date was incorrectly set to the first cycle’s start date under the last calculation method if a pause occurred after the first cycle ended.

SLA fields

• Fixed a NullPointerException that occurred on the SLA Overdue Status field.

Enhancements

JCMA enhancements

• Fixed multiple bugs encountered during JCMA migration.
• Added support for project-based Issue SLA Data migration.
• Delivered memory and performance optimizations for smoother migration operations.

Bug fixes

The following bugs are fixed in this release:

UI and display

• Removed the SLA prefix from the SLA panel for a cleaner interface.
• Fixed an issue where clicking on the chart in Status and Duration Reports returned a blank screen.
• Corrected the alignment of negative SLA values in report exports; values now display properly within the cell.

Recalculation

• Fixed an NPE error occurring during recalculation.
• Improved fail-safe error handling for the recalculation sub-executer.
• Resolved an issue where the SLA Start Date was incorrectly set to the first cycle’s start date under the last calculation method if a pause occurred after the first cycle ended.

SLA fields

• Fixed a NullPointerException that occurred on the SLA Overdue Status field.

Enhancements

JCMA enhancements

• Fixed multiple bugs encountered during JCMA migration.
• Added support for project-based Issue SLA Data migration.
• Delivered memory and performance optimizations for smoother migration operations.

Bug fixes

The following bugs are fixed in this release:

UI and display

• Removed the SLA prefix from the SLA panel for a cleaner interface.
• Fixed an issue where clicking on the chart in Status and Duration Reports returned a blank screen.
• Corrected the alignment of negative SLA values in report exports; values now display properly within the cell.

Recalculation

• Fixed an NPE error occurring during recalculation.
• Improved fail-safe error handling for the recalculation sub-executer.
• Resolved an issue where the SLA Start Date was incorrectly set to the first cycle’s start date under the last calculation method if a pause occurred after the first cycle ended.

SLA fields

• Fixed a NullPointerException that occurred on the SLA Overdue Status field.

Enhancements

JCMA enhancements

• Fixed multiple bugs encountered during JCMA migration.
• Added support for project-based Issue SLA Data migration.
• Delivered memory and performance optimizations for smoother migration operations.

Bug fixes

The following bugs are fixed in this release:

UI and display

• Removed the SLA prefix from the SLA panel for a cleaner interface.
• Fixed an issue where clicking on the chart in Status and Duration Reports returned a blank screen.
• Corrected the alignment of negative SLA values in report exports; values now display properly within the cell.

Recalculation

• Fixed an NPE error occurring during recalculation.
• Improved fail-safe error handling for the recalculation sub-executer.
• Resolved an issue where the SLA Start Date was incorrectly set to the first cycle’s start date under the last calculation method if a pause occurred after the first cycle ended.

SLA fields

• Fixed a NullPointerException that occurred on the SLA Overdue Status field.

Enhancements

JCMA enhancements

• Fixed multiple bugs encountered during JCMA migration.
• Added support for project-based Issue SLA Data migration.
• Delivered memory and performance optimizations for smoother migration operations.

Bug fixes

The following bugs are fixed in this release:

UI and display

• Removed the SLA prefix from the SLA panel for a cleaner interface.
• Fixed an issue where clicking on the chart in Status and Duration Reports returned a blank screen.
• Corrected the alignment of negative SLA values in report exports; values now display properly within the cell.

Recalculation

• Fixed an NPE error occurring during recalculation.
• Improved fail-safe error handling for the recalculation sub-executer.
• Resolved an issue where the SLA Start Date was incorrectly set to the first cycle’s start date under the last calculation method if a pause occurred after the first cycle ended.

SLA fields

• Fixed a NullPointerException that occurred on the SLA Overdue Status field.

Enhancements

JCMA enhancements

• Fixed multiple bugs encountered during JCMA migration.
• Added support for project-based Issue SLA Data migration.
• Delivered memory and performance optimizations for smoother migration operations.

Bug fixes

The following bugs are fixed in this release:

UI and display

• Removed the SLA prefix from the SLA panel for a cleaner interface.
• Fixed an issue where clicking on the chart in Status and Duration Reports returned a blank screen.
• Corrected the alignment of negative SLA values in report exports; values now display properly within the cell.

Recalculation

• Fixed an NPE error occurring during recalculation.
• Improved fail-safe error handling for the recalculation sub-executer.
• Resolved an issue where the SLA Start Date was incorrectly set to the first cycle’s start date under the last calculation method if a pause occurred after the first cycle ended.

SLA fields

• Fixed a NullPointerException that occurred on the SLA Overdue Status field.

Jira 11 compatibility.

Jira 11 compatibility.

• Consistent event ordering for simultaneous events
• Optimized SLA calculations on issue updates for certain instances to improve performance
• Checkbox and Radiobox field values that were missing in instant reports

• Consistent event ordering for simultaneous events
• Optimized SLA calculations on issue updates for certain instances to improve performance
• Checkbox and Radiobox field values that were missing in instant reports

• Consistent event ordering for simultaneous events
• Optimized SLA calculations on issue updates for certain instances to improve performance
• Checkbox and Radiobox field values that were missing in instant reports

• Consistent event ordering for simultaneous events
• Optimized SLA calculations on issue updates for certain instances to improve performance
• Checkbox and Radiobox field values that were missing in instant reports

• fixed Status Pie Chart gadget problem for Jira 10

• fixed Status Pie Chart gadget problem for Jira 10

• New condition type for single group picker fields

• New condition type for single group picker fields

• TTS admins can now access report filters and subscriptions of other users
• Fixed stalled REST calls to fix SLA panel disappearing
• Fixed an issue related to missing resolution dependencies
• Fixed an issue related to isInCriticalZone

• TTS admins can now access report filters and subscriptions of other users
• Fixed stalled REST calls to fix SLA panel disappearing
• Fixed an issue related to missing resolution dependencies
• Fixed an issue related to isInCriticalZone

• TTS admins can now access report filters and subscriptions of other users
• Fixed stalled REST calls to fix SLA panel disappearing
• Fixed an issue related to missing resolution dependencies
• Fixed an issue related to isInCriticalZone

• Fixed SQLServerException incorrect syntax error.
• Added SLA End Date property to notifier.
• Minor fix on unused old reporting page.
• Removed unnecessary error log occurrences.
• Update breach flag in database.

• Fixed SQLServerException incorrect syntax error.
• Added SLA End Date property to notifier.
• Minor fix on unused old reporting page.
• Removed unnecessary error log occurrences.
• Update breach flag in database.

• Added missing creator field in UI report
• Fixed not working issue filter option in report

• Added missing creator field in UI report
• Fixed not working issue filter option in report

• Jira 10.0.1 Compatibility issue resolved
• Resolved an issue where reports could not be generated due to cascading field values.
• Fixed the problem where the single-select custom field was missing from periodic/background reports.
• Addressed the issue where cascading field values did not appear in reports.
• Fixed the Sprint system field displaying as empty in SLA reports.
• Corrected the missing values in the Project column on the SLA report page.

• Jira 10.0.1 Compatibility issue resolved
• Resolved an issue where reports could not be generated due to cascading field values.
• Fixed the problem where the single-select custom field was missing from periodic/background reports.
• Addressed the issue where cascading field values did not appear in reports.
• Fixed the Sprint system field displaying as empty in SLA reports.
• Corrected the missing values in the Project column on the SLA report page.

• Resolved an issue where reports could not be generated due to cascading field values.
• Fixed the problem where the single-select custom field was missing from periodic/background reports.
• Addressed the issue where cascading field values did not appear in reports.
• Fixed the Sprint system field displaying as empty in SLA reports.
• Corrected the missing values in the Project column on the SLA report page.

• The background report module was not functioning correctly on Windows systems. This issue has been addressed in the latest update.
• A bug has been fixed that prevented Import/Export operations when recipient project roles were missing from the Jira instance.

• The background report module was not functioning correctly on Windows systems. This issue has been addressed in the latest update.
• A bug has been fixed that prevented Import/Export operations when recipient project roles were missing from the Jira instance.

• Improvements
  • The SLA report now includes the elapsed percentage for better performance tracking.
• Bug Fixes
  • Previously, the component information was incorrectly displayed when generating the SLA report on the UI and exporting it as XLSX. This issue has been resolved.
  • The label field value is now correctly displayed on the SLA report.
  • Periodic reports are now only visible to users with viewer or editor permissions for the corresponding subscription.

• Improvements
  • The SLA report now includes the elapsed percentage for better performance tracking.
• Bug Fixes
  • Previously, the component information was incorrectly displayed when generating the SLA report on the UI and exporting it as XLSX. This issue has been resolved.
  • The label field value is now correctly displayed on the SLA report.
  • Periodic reports are now only visible to users with viewer or editor permissions for the corresponding subscription.

• Fixed an issue where pause and resume events were ordered incorrectly at calculation.
• Resolved a problem where the Organization field value was not visible in the SLA report.
• Added the missing Assets Jira native custom field to the new reporting page.
• Addressed a NullPointerException that occurred for deleted issues.
• Fixed SLA notification error triggered by inactive assignees. Notifications will no longer fail due to inactive recipients.

• Fixed an issue where pause and resume events were ordered incorrectly at calculation.
• Resolved a problem where the Organization field value was not visible in the SLA report.
• Added the missing Assets Jira native custom field to the new reporting page.
• Addressed a NullPointerException that occurred for deleted issues.
• Fixed SLA notification error triggered by inactive assignees. Notifications will no longer fail due to inactive recipients.

• Fixed issue where customer request type values were not displaying in SLA reports, ensuring accurate analysis of customer interactions.
• Resolved bug in Time to SLA gadgets, correcting Sunday's designation as the start of the week for improved consistency in time tracking.
• Addressed problem with “Hide Completed SLA” option on the customer portal, ensuring completed SLAs are appropriately hidden.

• Fixed issue where customer request type values were not displaying in SLA reports, ensuring accurate analysis of customer interactions.
• Resolved bug in Time to SLA gadgets, correcting Sunday's designation as the start of the week for improved consistency in time tracking.
• Addressed problem with “Hide Completed SLA” option on the customer portal, ensuring completed SLAs are appropriately hidden.

• Addressed issue where built-in reports were not redirecting to the new SLA Report page.
• Resolved the issue where SLA values were not displaying in columns, specifically affecting versions starting with 10.14.6.

• Addressed issue where built-in reports were not redirecting to the new SLA Report page.
• Resolved the issue where SLA values were not displaying in columns, specifically affecting versions starting with 10.14.6.

Added ‘Report Scope Limit' feature, enabling Time to SLA admins to set a maximum limit on the number of issues included in the SLA Report.

Added ‘Report Scope Limit' feature, enabling Time to SLA admins to set a maximum limit on the number of issues included in the SLA Report.

• Improved the percentage display of exceeded SLAs, focusing on Next Business Day (NBD) targets and negotiation date goals.
• Resolved an issue causing Null Pointer Exceptions (NPE) on the SLA Reports page.
• Addressed a functionality issue with JQL 3.0, where the join feature was not working as expected.
• Integrated a feature to redirect built-in reports to the new SLA Reports page.
• Responding to user feedback, we've added the capability for users to view SLA goals directly on the report.

• Improved the percentage display of exceeded SLAs, focusing on Next Business Day (NBD) targets and negotiation date goals.
• Resolved an issue causing Null Pointer Exceptions (NPE) on the SLA Reports page.
• Addressed a functionality issue with JQL 3.0, where the join feature was not working as expected.
• Integrated a feature to redirect built-in reports to the new SLA Reports page.
• Responding to user feedback, we've added the capability for users to view SLA goals directly on the report.

• Removed Time to SLA Search 3.0 custom fields from the SLA Report field selection.

• Removed Time to SLA Search 3.0 custom fields from the SLA Report field selection.

• Resolved an issue where an SLA with JQL and Diagnostics REST API was causing a "recursively defined member" error.
• Fixed an issue where the app generated a report upon clicking the filter.
• Corrected the display of the "%" symbol, ensuring it appears after the number.

• Resolved an issue where an SLA with JQL and Diagnostics REST API was causing a "recursively defined member" error.
• Fixed an issue where the app generated a report upon clicking the filter.
• Corrected the display of the "%" symbol, ensuring it appears after the number.

• Resolved an issue where clicking “Filter” was generating a report.
• Fixed a bug on the Reports page that was displaying an error.
• Addressed the Infinite Recursion Exception caused during SLA report generation.
• Fixed an error in Issue SLA Rest that was throwing a "Recursively Defined Member" error.
• Resolved an issue where SLA Configuration could not be created for some instances.
• Removed unnecessary error logs.

• Resolved an issue where clicking “Filter” was generating a report.
• Fixed a bug on the Reports page that was displaying an error.
• Addressed the Infinite Recursion Exception caused during SLA report generation.
• Fixed an error in Issue SLA Rest that was throwing a "Recursively Defined Member" error.
• Resolved an issue where SLA Configuration could not be created for some instances.
• Removed unnecessary error logs.

• Server to Cloud (JCMA) migration was getting stuck at 20%.
• SLA Report was failing in some scenarios.
• There were cases of data corruption within migrated report filters.
• Some users were not able to enable TTS in Jira 9.11.
• Select and multi-select custom field values were not showing up on the SLA Report.

• Server to Cloud (JCMA) migration was getting stuck at 20%.
• SLA Report was failing in some scenarios.
• There were cases of data corruption within migrated report filters.
• Some users were not able to enable TTS in Jira 9.11.
• Select and multi-select custom field values were not showing up on the SLA Report.

• New Features
  • Introducing a brand new SLA report UI with enhanced functionalities, including "Background Report" and "Periodic Report."
  • Now offering the ability to utilize Time to SLA custom fields in Data Pipeline exports.
• Improvements
  • Ability to use ‘customFieldManager’ in SLA Notifier templates.

• New Features
  • Introducing a brand new SLA report UI with enhanced functionalities, including "Background Report" and "Periodic Report."
  • Now offering the ability to utilize Time to SLA custom fields in Data Pipeline exports.
• Improvements
  • Ability to use ‘customFieldManager’ in SLA Notifier templates.

• Mute SLA notifications page name change
• Autocomplete suggestions return null for CRT on JQL bug fixed
• TTS Server Permission Page Text Change
• TTS custom field Kanban board exceeded bug fixed

• Mute SLA notifications page name change
• Autocomplete suggestions return null for CRT on JQL bug fixed
• TTS Server Permission Page Text Change
• TTS custom field Kanban board exceeded bug fixed

• The "Time to SLA Date" custom field was not using the default Jira CSV date format in CSV exports.
• HTML tags in the issue summary were breaking the SLA Report.
• Calendar was considering half-day holiday working duration on non-business days.
• Removed the 255 character limit on JQL inputs in the Settings page.
• The "Time to SLA" top menu item would break the login page in some cases.
• The "SLA History" tab panel was breaking other panels in some cases.
• Deleting the expired mute SLA option was not working in some cases.
• JCMA migration was not working
• 10.13.3 version was failing to initialize in some DB types.

• The "Time to SLA Date" custom field was not using the default Jira CSV date format in CSV exports.
• HTML tags in the issue summary were breaking the SLA Report.
• Calendar was considering half-day holiday working duration on non-business days.
• Removed the 255 character limit on JQL inputs in the Settings page.
• The "Time to SLA" top menu item would break the login page in some cases.
• The "SLA History" tab panel was breaking other panels in some cases.
• Deleting the expired mute SLA option was not working in some cases.
• JCMA migration was not working
• 10.13.3 version was failing to initialize in some DB types.

Improvements:

• Ability to stop recurring notifications after a specific duration or elapsed percentage has passed.
• Ability to customize SLA columns in the SLA Report.

Bug Fixes:

• SLA History was displaying breach and critical zone events in incorrect locations.
• The working duration was displayed as 0 for ‘No Target’ goals.
• CSV export with Time to SLA Date Custom Fields was occasionally failing.
• Problem related to AO_C5D949_EVENT_INDEX table’s primary key increase problem has been fixed.
• Enabling the ‘Mute SLA’ feature occasionally caused sending notifiers to fail.
• In some cases, slaRemainingDuration custom field sorting was causing problems.

Improvements:

• Ability to stop recurring notifications after a specific duration or elapsed percentage has passed.
• Ability to customize SLA columns in the SLA Report.

Bug Fixes:

• SLA History was displaying breach and critical zone events in incorrect locations.
• The working duration was displayed as 0 for ‘No Target’ goals.
• CSV export with Time to SLA Date Custom Fields was occasionally failing.
• Problem related to AO_C5D949_EVENT_INDEX table’s primary key increase problem has been fixed.
• Enabling the ‘Mute SLA’ feature occasionally caused sending notifiers to fail.
• In some cases, slaRemainingDuration custom field sorting was causing problems.

• Bug fixes
  • Users were able to define SLAs without goal.
  • Exporting SLA configurations were failing when there is a # symbol in the SLA name.
  • Resetting SLAs via REST API was not working in some cases.
  • SLAs with ‘Next Business Days’ goal type were not calculating elapsed percentage correctly.
  • In some instances, some events were excluded from SLA calculations.
  • In some instances, the recalculation page was displaying an error.

• Bug fixes
  • Users were able to define SLAs without goal.
  • Exporting SLA configurations were failing when there is a # symbol in the SLA name.
  • Resetting SLAs via REST API was not working in some cases.
  • SLAs with ‘Next Business Days’ goal type were not calculating elapsed percentage correctly.
  • In some instances, some events were excluded from SLA calculations.
  • In some instances, the recalculation page was displaying an error.