HelpDesk for Jira (Customer Portal & SLA & OLA)

Vendor: Teamlead | Key: helpdesk.helpdesk-for-jira

jira server datacenter

HelpDesk for Jira is an app for interaction with customers via the customer portal and email. The features also include: Confluence integration, two-level SLA (~OLA), canned responses, similar issues search, expanded email handler and much more

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Versions (15) - Last 1 Year, Server/Data Center Only

Version	Build	Release Date	Compatibility	Hosting	Status
2.2.3	`1691`	2025-11-27	Jira Data Center 9.12.0 - 10.6.1	datacenter	Pending
Release Notes: Jira 10.6 compatibility
2.2.2	`1681`	2025-11-11	Jira Data Center 9.12.0 - 10.5.1	datacenter	Pending
Release Notes: Jira 10.5 compatibility
2.2.1	`1671`	2025-08-19	Jira Data Center 10.0.0 - 10.4.1	datacenter	Pending
Release Notes: Jira 10.0-10.3 compatibility and minor updates.
2.2.0	`1651`	2024-11-07	Jira Data Center 8.20.0 - 9.17.5	datacenter	Pending
Release Notes: End of support announcement: with the release of Jira 10.3 (presumably the LTS version), we will no longer provide versions of our application that are compatible with Jira versions lower than 9.0.0.
2.1.23	`1631`	2024-02-14	Jira Data Center 8.20.0 - 9.17.5	datacenter	Pending
Release Notes: Improvements and new features: Gadget for SLA 2.0 is added. The ability to set breaks for SLA 2.0 is added. Clone issue action is added. The ability to display User picker (single user) field type on the My Issues screen. Bugfixes: HelpDesk Mail Handler on Jira 9.10 is fixed. "Create issue from comment" toggle not responding is fixed. Incorrect display of HelpDesk Satisfaction Pie Chart gadget name on Dashboard is fixed. CC Assignee check-box in Mail Handler not working correctly is fixed. Incorrect time on the View screen for Date Time Picker type fields is fixed.
2.1.23	`1621`	2024-02-14	Jira Server 8.20.0 - 9.15.2	server	Pending
Release Notes: Improvements and new features: Gadget for SLA 2.0 is added. The ability to set breaks for SLA 2.0 is added. Clone issue action is added. The ability to display User picker (single user) field type on the My Issues screen. Bugfixes: HelpDesk Mail Handler on Jira 9.10 is fixed. "Create issue from comment" toggle not responding is fixed. Incorrect display of HelpDesk Satisfaction Pie Chart gadget name on Dashboard is fixed. CC Assignee check-box in Mail Handler not working correctly is fixed. Incorrect time on the View screen for Date Time Picker type fields is fixed.
2.1.22	`1611`	2024-01-30	Jira Data Center 8.20.0 - 9.9.2	datacenter	Pending
Release Notes: Bugfixes and small improvements
2.1.21	`1591`	2024-01-30	Jira Data Center 8.15.0 - 9.9.2	datacenter	Pending
Release Notes: Features SLA2.0: Confirmation dialog for SLA 2.0 configuration changes. SLA2.0: Information about the current team is shown on the SLA 2.0 custom field hover. SLA2.0: A history of SLAs by team is now included in the activity tab. Fields on portal: now retain their values, even if they are not displayed on the transition screen. Bugfixes XSS vulnerability is fixed. Fields on portal: spontaneous change of the field values is fixed. Fields on portal: Text field (single/multi line) with a wiki-style renderer not displaying correctly is fixed. Fields on portal: Checkbox field type value changing after issue creation is fixed. Fields on portal: Attachment field not displaying the specified name on the creation screen is fixed. Fields on portal: inability to edit the Reporter field (if marked as Required in Jira) on the edit issue screen is fixed. Comments: not displaying or being accidentally double-created on portal is fixed. SLA&OLA: SLA stopping due to the Reset post-function is fixed.
2.1.22	`1601`	2024-01-30	Jira Server 8.20.0 - 9.9.2	server	Pending
Release Notes: Bugfixes and small improvements
2.1.20	`1571`	2023-05-12	Jira Data Center 8.15.0 - 9.6.0	datacenter	Pending
Release Notes: SLA2.0: custom field now is unlocked and can be context-configured Jira 9.6 compatibility is added Changes in Fields on portal
2.1.20	`1561`	2023-05-12	Jira Server 8.15.0 - 9.6.0	server	Pending
Release Notes: SLA2.0: custom field now is unlocked and can be context-configured Jira 9.6 compatibility is added Changes in Fields on portal
2.1.19	`1551`	2023-04-04	Jira Data Center 8.15.0 - 9.5.0	datacenter	Pending
Release Notes: Jira 9.5 compatibility. Date/time format configured in Jira Advanced settings works properly on all issues screens in portal.
2.1.19	`1541`	2023-04-04	Jira Server 8.15.0 - 9.5.0	server	Pending
Release Notes: Jira 9.5 compatibility. Date/time format configured in Jira Advanced settings works properly on all issues screens in portal.
2.1.18	`1531`	2023-02-06	Jira Data Center 8.15.0 - 9.4.29	datacenter	Pending
Release Notes: Features Requests -> Fields: Number of supported field types for Hidden fields with preset values upon creation feature is extended. Added support for the following fields Requests -> Fields: Customization for the fields on a request type is added. Now you can change field name, add its translation and field help description for more advanced customer support. Requests -> Fields: now you can define fields on portal as required regardless standard Field Configuration Jira settings. Bugfixes "Attachments" field visibility on transitions' screens is fixed. German translation for password policy error message on portal's Log in page is added. "Group Picker (single group)"/ "Group Picker (multi group)" custom fields work on a portal is fixed. Displaying issues and Requests: toggle visibility for editing fields on screens is fixed.
2.1.18	`1521`	2023-02-06	Jira Server 8.15.0 - 9.4.29	server	Pending
Release Notes: Features Requests -> Fields: Number of supported field types for Hidden fields with preset values upon creation feature is extended. Added support for the following fields Requests -> Fields: Customization for the fields on a request type is added. Now you can change field name, add its translation and field help description for more advanced customer support. Requests -> Fields: now you can define fields on portal as required regardless standard Field Configuration Jira settings. Bugfixes "Attachments" field visibility on transitions' screens is fixed. German translation for password policy error message on portal's Log in page is added. "Group Picker (single group)"/ "Group Picker (multi group)" custom fields work on a portal is fixed. Displaying issues and Requests: toggle visibility for editing fields on screens is fixed.