Troubleshooting and Support for Crowd

Troubleshooting and Support for Crowd

Vendor: Atlassian | Key: com.atlassian.troubleshooting.plugin-crowd

crowd server datacenter

The Troubleshooting and Support Tools helps you identify and fix issues, and contact Atlassian Support when you need help

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Versions (35) - Last 1 Year, Server/Data Center Only
Version Build Release Date Compatibility Hosting Status Actions Description
3.5.2 30502002 2025-12-30 Crowd Data Center 7.0.0 - 7.1.3 datacenter Downloaded Download
Release Notes:
  • Added websudo enforcement in some endpoints
2.12.2 21202002 2025-12-30 Crowd Data Center 6.0.0 - 6.3.4 datacenter Downloaded Download
Release Notes:
  • Added websudo enforcement in some endpoints
1.67.0 16700002 2025-12-30 Crowd Data Center 5.2.0 - 5.3.8 datacenter Downloaded Download
Release Notes:
  • Added websudo enforcement in some endpoints
3.4.0 30400002 2025-10-24 Crowd Data Center 7.0.0 - 7.1.3 datacenter Downloaded Download
Release Notes:

Added the `configContext` field to the payload sent to Atlassian Cloud as part of the Instance Optimization feature. Contains information to help determine the reason if some health indicators are missing from the payload.
1.64.0 16400002 2025-09-04 Crowd Data Center 5.2.0 - 5.3.8 datacenter Downloaded Download
Release Notes:

Small security fixes
3.3.0 30300002 2025-09-02 Crowd Data Center 7.0.0 - 7.0.2 datacenter Downloaded Download
Release Notes:

Small security fixes
2.10.0 21000002 2025-09-02 Crowd Data Center 6.0.0 - 6.3.4 datacenter Downloaded Download
Release Notes:

Small security fixes
3.2.1 30201002 2025-08-06 Crowd Data Center 7.0.0 - 7.0.2 datacenter Downloaded Download
Release Notes:
  • Health checks functionality has been extended to Crowd, with several health checks added:
    • Basic Authentication Health Check
    • Service Accounts Credentials Expiration Health Check
    • Application Links Credentials Expiration Health Check
  • Added support for new Platform version
2.9.0 20900002 2025-06-23 Crowd Data Center 6.0.1 - 6.3.1 datacenter Downloaded Download
Release Notes:
  • Minor security fixes
2.8.1 20801002 2025-05-28 Crowd Data Center 6.0.0 - 6.3.1 datacenter Downloaded Download
Release Notes:

Fixed some minor security vulnerabilities
1.63.1 16301002 2025-05-28 Crowd Data Center 5.2.0 - 5.3.7 datacenter Downloaded Download
Release Notes:

Fixed some minor security vulnerabilities
2.7.0 20700002 2025-03-18 Crowd Data Center 6.0.0 - 6.2.4 datacenter Downloaded Download
Release Notes:

JRASERVER-75949 Fix attaching support zip while creating support request in Get Help tab
1.62.4 16204002 2025-03-18 Crowd Data Center 5.2.0 - 5.3.7 datacenter Downloaded Download
Release Notes:

JRASERVER-75949 Fix attaching support zip while creating support request in Get Help tab
2.6.1 20601002 2025-03-04 Crowd Data Center 6.0.1 - 6.2.4 datacenter Downloaded Download —
2.6.0 20600002 2025-01-30 Crowd Data Center 6.0.1 - 6.2.4 datacenter Downloaded Download
Release Notes:

Fixed minor bugs

1.62.0 16200002 2024-11-19 Crowd Data Center 5.1.0 - 5.3.7 datacenter Downloaded Download
Release Notes:
  • Improved security by removing local files created to be attached to the Support Zip after it is assembled.
2.4.0 20400002 2024-11-12 Crowd Data Center 6.0.1 - 6.1.7 datacenter Downloaded Download
Release Notes:
  • Improved security by removing local files created to be attached to the Support Zip after it is assembled.
2.2.1 20201002 2024-08-26 Crowd Data Center 6.0.1 - 6.0.7 datacenter Downloaded Download
Release Notes:
  • Improved security of the app
1.59.1 15901002 2024-08-26 Crowd Data Center 5.1.0 - 5.3.7 datacenter Downloaded Download
Release Notes:
  • Improved security of the app
1.59.0 15900002 2024-07-29 Crowd Data Center 5.1.0 - 5.3.7 datacenter Downloaded Download
Release Notes:
  • Expand gathered analytics related to cloud usage
2.0.1 20001002 2024-07-09 Crowd Data Center 6.0.0 - 6.0.7 datacenter Downloaded Download
Release Notes:

Added compatibility with Platform 7. Learn more about the Atlassian Platform 7 upgrade

1.56.0 15600002 2024-04-10 Crowd Data Center 5.2.2 - 5.3.7 datacenter Downloaded Download
Release Notes:
  • Add Helm chart analytics of Openshift deployment
1.55.0 15500002 2024-02-20 Crowd Data Center 5.2.2 - 5.2.11 datacenter Downloaded Download
Release Notes:
1.54.1 15401002 2024-01-16 Crowd Data Center 5.2.2 - 5.2.11 datacenter Downloaded Download
Release Notes:
  • Small fixes in UI translations
1.54.1 15401001 2024-01-16 Crowd Server 5.0.0 - 5.2.11 server Downloaded Download
Release Notes:
  • Small fixes in UI translations
1.54.0 15400002 2024-01-15 Crowd Data Center 5.2.2 - 5.2.11 datacenter Downloaded Download
Release Notes:
  • Fix issue with creating unique file names while adding files to support zip
1.54.0 15400001 2024-01-15 Crowd Server 4.4.2 - 5.2.11 server Downloaded Download
Release Notes:
  • Fix issue with creating unique file names while adding files to support zip
1.53.2 15302001 2024-01-15 Crowd Server 4.4.2 - 5.2.11 server Downloaded Download
Release Notes:
  • If the product is running in a Kubernetes cluster include the Helm file in the Support Zip
1.53.2 15302002 2024-01-05 Crowd Data Center 5.2.2 - 5.2.11 datacenter Downloaded Download
Release Notes:
  • The TroubleShooting and Support plugin can now be updated in Crowd DC from the marketplace
  • If the product is running in a Kubernetes cluster include the Helm file in the Support Zip
1.52.0 15200001 2023-10-25 Crowd Server 4.4.2 - 5.2.11 server Downloaded Download
Release Notes:
  • Added info about license type to application.xml in support zip,
  • Added Server End Of Life notification in Get help tab.
1.50.2 15002001 2023-09-19 Crowd Server 4.4.2 - 5.2.11 server Downloaded Download
Release Notes:
  • Small fixes in UI in "Create support zip" tab
  • Added new information to support zip application.xml (list of enabled dark features, linux distribution details)
  • Fixed JfrDumpingScheduler polluting log file
1.49.0 14900001 2023-07-07 Crowd Server 4.4.2 - 5.1.13 server Downloaded Download
Release Notes:
  • Reworked the UI for the Create support zip tab
  • Users are now able to pick one of 4 file size limitation options (25/100/500 MB per file)
  • Added an option to select logs based on the last file modification date: any time, today, or in the past 3/5/10 days
  • The default maximum file size is now 100 MB per file
  • Added new API parameters to support File modification date and Maximum file size options
  • After creating a zip, the customization preferences are saved and shared across the instance
  • Tomcat access logs are no longer limited to 5 most recent files
  • Tomcat access logs aren't affected by file size limitation
1.48.1 14801001 2023-06-29 Crowd Server 4.4.2 - 5.1.13 server Downloaded Download
Release Notes:
  • Stop logging inconsequential exceptions
1.48.0 14800001 2023-06-23 Crowd Server 4.4.2 - 5.1.13 server Downloaded Download
Release Notes:
  • Capture the options selected for Support Zip creation into the application.xml file included in the Support Zip.
1.45.0 14500001 2023-03-22 Crowd Server 4.4.2 - 5.1.13 server Downloaded Download
Release Notes:
  • Security improvements